Client projects

• Conduct assessments on multiple digital platforms (web and mobile) against WCAG 2.1 and accessibility best practices

• Work with clients to improve their accessibility maturity through actionable recommendations

• Collaborate with cross-functional teams to review accessibility across the software development cycle

• Define project-specific accessibility requirements, recruit and manage a participant pool

• Communicate clearly and efficiently with clients and stakeholders, advise on inclusive user research methods

• Facilitate and document moderated user research sessions, report accessibility and usability testing results

Internal Projects

• Implement and customize CRM for participant management

• Write and review SOPs for usability testing with people with disabilities, project management and tool usage

• Research and test tools for automation of processes

• Establish industry relationships through networking and communication strategies

• Design marketing and communications materials (ads, newsletters, etc.).

Key Challenges

• Conduct remote and in-person usability studies with participants with varying access requirements and needs

• Meet recruitment briefs and source participants via guerrilla recruitment methods in Australia, NZ and North America

• Assist clients to solve complex accessibility and usability issues through research, troubleshooting and collaboration

• Manage client expectations and communicate measurable outcomes to ensure the success of the project

Customer Service Team Member

• Proof, edit and review all ads before approval to ensure that meet EthicalJobs.com.au advertising guidelines

• Project manage the research and implementation of a new internal knowledge base

• Contribute to record keeping and data management in the CRM

• Assist clients and jobseekers with multiple queries

• Work adjacent to an Agile development team and log bug reports using Trello

Marketing Assistant

• Proof EDMs before distribution to email lists

• Maintain email lists 

• Explore new solutions to integrate MailChimp and CRM software

• Support project to explore monitoring and evaluation digital solutions

• Data entry and analysis, including generation of internal impact reports

• Written application for several key grants

• Conduct monitoring and evaluation of key programs

• Writing and distribution of culturally sensitive health information